Payment methods

Products and their shipping costs are paid for when ordering. The following payment methods can be used in the online store: Nordea, Osuuspankki, Danske Bank, Tapiola, Aktia, Nooa, Local Cooperative Banks, Savings Banks, Handelsbanken, S-Bank, Ålandsbanken and credit cards.

Klarna Checkout

Klarna Checkout is a convenient, flexible and secure way to shop online. By answering a few simple questions, you can easily identify yourself in the service and choose the payment method that suits you best.

The options available to you are Invoice, installment payment, online banking and credit cards - all equally secure! By using the Klarna Checkout service, you accept the terms and conditions of Klarna AB (556737-0431, Sveavägen 46, 11134 Stockholm), which you can find at the checkout. If you have any questions about payment, please contact Klarna customer service directly. You can find customer service contact information, My Klarna service and other useful information at https://www.klarna.com/fi/asiakaspalvelu

Klarna invoice - 14 days payment period

Adult customers can order products with an invoice. You will receive an invoice with your package, which has a 14-day interest-free payment period.

You cannot order products on invoice if you are ordering products for someone else or if you have otherwise provided a delivery address other than your address in the population register.

When you select invoice as your payment method, we will verify your credit and address information.

Read more about payment by invoice by clicking here

Installment payment - Klarna account

You can pay for your order in installments using Klarna's installment payment method. When you pay with Klarna's installment payment, Klarna Oy automatically opens an account for you with your first order.

You can reduce the balance of your account in monthly installments of your choice, but at least either €9 or 1/24 of the total bill amount, whichever is greater. You can always pay the total bill amount in one go if you wish.

All purchases you pay for with Klarna installments are automatically combined into the same account and the same monthly invoice, even when you pay with Klarna installments at other online stores. This means that you only receive one invoice per month, with only one billing surcharge, regardless of the order quantity. Once you have paid the remaining amount of the invoice, the account will be closed automatically.

To approve your purchase, you will be asked in the shopping cart for your personal identification number, the address you have registered in the population register and information about your annual income. You will receive a decision on the approval of your order immediately after confirming your order. When you pay with Klarna installments for the first time, you will be sent an account agreement by mail, which you must sign and send to Klarna Oy.

Remember to carefully read Klarna's installment payment terms and conditions at: Klarna's terms and conditions

You can now also get answers to questions related to invoices by using Klarna's electronic customer service form at www.klarna.com.

Read more about payment by installments by clicking here

Delivery usually takes about 5 business days. If delivery is not possible within this time, we will contact you by email as soon as possible.

We offer Posti and Matkahuolto delivery options. You can choose the most affordable delivery to a post office or parcel machine. Home delivery is available for an additional fee.

You can track your order using the tracking number provided in your delivery confirmation.

We currently only deliver to Finland.

If you are not satisfied with the product, you can return it within 14 days of the date of receipt. Returns can be made to Posti at 605770. The return costs 7.90, which will be deducted when the order is refunded.

All our products are oven, microwave, dishwasher and freezer safe. However, the products require care and attention to ensure they remain in good condition. When using ovenware (made of vitro porcelain), the following points should always be remembered:

The dish must not be lifted directly from the oven onto a cold, damp surface or onto a steel surface.
The dish should not be moved directly from the freezer to the oven.
A container filled with liquid must not be frozen.
The container should be handled with care, as bumps can cause the container to break during later use.
Also, do not put frozen food in the container when using the oven. When the container is placed in the oven, there is a temperature fluctuation that may break the container.
Maximum oven temperature 250 c, not less than 10 cm from the heating elements.

A fireproof ceramic pot can also be used for storing food, unlike coated containers. The ceramic surface repels dirt and bacteria and does not dissolve harmful substances. The pot is made of fireproof ceramic.
The pot is suitable for electric and gas stoves, ovens, baking ovens, dishwashers, microwaves and can be placed in the freezer. The maximum oven temperature is 300 degrees. The lid is also oven-safe.

• A pot with induction capability can also be used on an induction hob. (If the pot is equipped with induction capability, this is indicated on the packaging lid.) The base material of the induction pot can withstand normal cleaning with a dish brush and in the dishwasher. However, do not scrub the surface with, for example, a scouring pad. The surface may be damaged.
• Do not heat the flame pot empty. Avoid using the stove at maximum power. Food is cooked well at, for example, 60% of the maximum power.
• Use a little oil or fat for frying. Note: Not suitable for deep frying.
• The lid will get hot when boiling, use an oven mitt to help.
• Avoid sudden changes in temperature. Place hot dishes on a wooden or textile surface to cool after use.
• You will have the best success with casserole recipes when you heat slowly and evenly.
• The microcrystalline surface of Bistro dishes can develop a patina from partially charred fats and oils in the food. The patina usually forms blue or rainbow-like patches. The patches are oil or grease, which can come from food, fingerprints or spills. The glaze itself is dense and does not penetrate or absorb liquids or fats. Patina is not a cause for concern when washed normally, it is not a health risk or a sign of damage to the glaze. If the patches are a nuisance in terms of appearance, it is worth maintaining the dish by oiling it. Oil, e.g. ordinary cooking oil, is applied to the surface of the dish with kitchen paper after washing and drying. A very small amount of oil is enough, just enough for the surface to absorb and the oil does not need to drain.

Our products are almost entirely manufactured in Estonia at our own factory. Currently, the pink and warm grey dishes in the Aito series are manufactured elsewhere. They are manufactured in Thailand by our partner.