Delivery and payment methods
Kultakeramiikka.com offers its customers the following delivery methods:
- Postal package, price €7.90
Pick up your ordered products from your local Posti or parcel machine. You will be notified by text message or email when the package arrives, and you can pick up your shipment from Posti immediately after 4 p.m. on the day of arrival or from a Posti parcel machine immediately after receiving the arrival notification.
- Home delivery by Posti, price €24.90
Posti's home delivery is an easy way to receive your shipment. Smaller items will be delivered to the address of your choice. For larger items, Posti will agree on a delivery time with you.
Shipments are delivered to recipients in larger cities on weekdays by 9 pm and in other areas by 2 pm or 5 pm.
You can track the progress of your Posti shipments using the tracking number, which you will receive by email when we send the package.
- Pick-up from the nearest Matkahuolto office, price €7.90
In addition to Matkahuolto, you can pick up your package at any Tradeka Siwa, Valintatalo or Euromarket store or R-kiosk. The dense store network and the stores' long service hours in the evenings and weekends guarantee that you can pick up your package nearby when it suits you best. The application searches for the nearest stores to the delivery address, from which you can choose the one you prefer as your pick-up point. When the package is available for pick-up at the destination station, you will receive a notification via text message.
- Delivery directly to your door, price €24.90
Matkahuolto will deliver the package to the customer's door. Delivery is arranged with the customer over the phone.
When you enter your email address in your order information, you will receive a Matkahuolto tracking number in your email upon delivery, which you can use to track the progress of your order.
Delivery time
The delivery time of our products is 1 - 7 working days. We always strive for the fastest possible delivery. We will contact customers as soon as possible by email or phone if we notice that the delivery time is taking longer than normal.
Payment methods
Products and their shipping costs are paid for when ordering. The following payment methods can be used in the online store: Nordea, Osuuspankki, Danske Bank, Tapiola, Aktia, Nooa, Local Cooperative Banks, Savings Banks, Handelsbanken, S-Bank, Ålandsbanken and credit cards.
Klarna Checkout
Klarna Checkout is a convenient, flexible and secure way to shop online. By answering a few simple questions, you can easily identify yourself in the service and choose the payment method that suits you best.
The options available to you are Invoice, installment payment, online banking and credit cards - all equally secure! By using Klarna Checkout, you accept the terms and conditions of Klarna AB (556737-0431, Sveavägen 46, 11134 Stockholm), which you can find at the checkout. If you have any questions about payment, please contact Klarna customer service directly. You can find customer service contact information, My Klarna service and other useful information at https://www.klarna.com/fi/asiakaspalvelu
Klarna invoice - 14 days payment period
Adult customers can order products with an invoice. You will receive an invoice with your package, which has a 14-day interest-free payment period.
You cannot order products on invoice if you are ordering products for someone else or if you have otherwise provided a delivery address other than your address in the population register.
When you select invoice as your payment method, we will verify your credit and address information.
Read more about payment by invoice by clicking here
Installment payment - Klarna account
You can pay for your order in installments using Klarna's installment payment method. When you pay with Klarna's installment payment, Klarna Oy automatically opens an account for you with your first order.
You can reduce the balance of your account in monthly installments of your choice, but at least either €9 or 1/24 of the total bill amount, whichever is greater. You can always pay the total bill amount in one go if you wish.
All purchases you pay for with Klarna installments are automatically combined into the same account and the same monthly invoice, even when you pay with Klarna installments at other online stores. This means that you only receive one invoice per month, with only one billing surcharge, regardless of the order quantity. Once you have paid the remaining amount of the invoice, the account will be closed automatically.
To approve your purchase, you will be asked in the shopping cart for your personal identification number, the address you have registered in the population register and information about your annual income. You will receive a decision on the approval of your order immediately after confirming your order. When you pay with Klarna installments for the first time, you will be sent an account agreement by mail, which you must sign and send to Klarna Oy.
Remember to carefully read Klarna's installment payment terms and conditions at: Klarna's terms and conditions
You can now also get answers to questions related to invoices by using Klarna's electronic customer service form at www.klarna.com.