Frequently asked questions

How is the products used and maintained?

All of our products are oven, microwave and freezer safe, as well as machine washable. The products still need to be maintained and taken care of, so that they will remain in good condition for household use. When dealing with ovenware (manufacturing material: vitro porcelain), the following things need to be taken into consideration:

  • The dish can not be put on a cold, damp, or steely surfaces straight from the oven.
  • The dish should not be transferred straight from the freezer to the oven.
  • Do not freeze a dish full of liquids.
  • The dish needs to be handled with care, since dents can cause the dish to break in the future.
  • You should not put frozen food on the dish, when using it in the oven. When the dish is put in the oven, it creates a large temperature difference, which might break the dish.
  • Maximum oven temperature is 250 c, at least 10 cm away from the element


What needs to be taken into consideration using flameproof Bistro products?

A flameproof ceramic pot can be used to store food, unlike coated dishes, for example. The ceramic surface will resist stains and bacteria and it will not dissolve dangerous materials to the food. The material of the pot is flameproof ceramics.

Flame pot can be used on an electric and gas stove, oven, baking oven, machine washer, microwave and the freezer. The maximum temperature is 300 c in the oven. The lid is also oven safe.

  • Pots that are equipped with induction feature can be used on induction stoves. (if the pot is equipped with induction feature, there will be a note on the side of the package). The bottom material of induction pot will endure a normal cleaning with a dish cloth and also in the dish washer. Do not rub or chafe surface for example with a rubbing cloth, you might damage the surface
  • Do not heat the flame pot while it’s empty. Avoid using maximum heat, food will cook just fine at about 60% of the maximum heat.
  • When frying, use a drop of oil or grease. Note!: The pot is not suitable for deep frying
  • While parboiling the lid will heat up, use an oven mitt
  • Avoid sudden change in temperature. Lift the hot pot on top of a wooden or a textile surface to cool down after use.
  • The best pot dishes are made, when you heat the food slowly and evenly.
  • Patina might appear on the surface of the micro crystal surface of the Bistro dish cause by charred greases and oils. Patina usually creates blue or rainbow-like spots. The spots are either oil or grease, which could come from food, finger prints or from spatter. The glazing itself is very tight and it will not pass through or absorb liquids or fats. When the pot is being washed normally, you should not be concerned about the patina, it is not a health hazard or a sign of damage to the glazing. If the spottiness is an appearance issue, you should service the pot by oiling it. Oil, for example normal cooking oil is spread evenly to the surface of the pot with a paper towel ,after washing and drying the pot. A very small amount of oil will suffice, just enough to spread evenly and the oil doesn’t need to drip